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Surveillance Shift Manager

Overview

Don t just work. Work Happy.

A career in gaming? At Hollywood Casino Lawrenceburg we think you ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.

  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and overall coverage mandated by Gaming regulations.

  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.

  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.

  • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department for which this position is responsible.

  • Partners with property departments to design and conduct highly sensitive investigations to facilitate fact finding probe into potentially illegal or inappropriate activities.

  • Act as direct liaison between surveillance room activities and the Surveillance Director/Manager and assume responsibility for the efficient operation of the Surveillance Department or assigned shift, in absence of Director/Manager.

  • Participate in the hiring process by attending interview and making recommendations in staffing.

  • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.

  • Safeguards company assets at all times.

  • Submits all appropriate reports when incidents, infractions, and violations occur.

  • Examine and analyze the physical property, processes and procedures to oversee and enforce compliance policies.

  • Serve as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance Manger or Director of Surveillance.

  • Review financial reports to ensure Surveillance operation efficiency and quality control.

  • Conduct, supervise and prepare reports relating to any incident that is reported.

  • Oversee the management of attendance and time records.

  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

  • Maintains strict confidentiality in all departmental and company matters.

  • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.

  • Perform duties in a safe manner; report any potential safety hazards to management staff.

  • Perform any reasonable, temporarily assigned job duties outside the position s job description, where, in the Company s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

SUPERVISORY RESPONSIBILITIES: Yes

  • Responsible for staff development and training programs.

  • Responsible for rewards and recognition program to maximize employee engagement.

  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.

  • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.

  • Manages work procedures and expedites workflow.

  • Provides recommendation for employee performance (disciplining, coaching, and counseling).

To be successful in this position it will require the following skill set

  • Must be 21 years of age

  • Read, write legibly, understand and speak English

  • Able to tolerate second-hand smoke, noise, bright lights

  • Able to work at a fast pace in often crowded/noisy environment

  • Must meet professional appearance standards as prescribed by company policy.

  • Bachelor s degree (B. A); one to two years of casino Surveillance experience or equivalent combination of education and experience.

  • Available to work required schedule which may include nights, weekends, holidays and overtime as needed

  • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

  • The Cast Member must be able to lift and/or move up to 50 lbs.

  • Must have thorough knowledge of casino operations, casino games, casino cheating and embezzlement scams, etc.

  • Comprehensive knowledge of video surveillance systems.

  • Comprehensive knowledge of video surveillance systems and database software. Advanced computer knowledge; proficient in all Microsoft applications to include email use, incident report data entry, and report writing.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer

Job ID
2018-55106

Casino Property
Hollywood Casino Lawrenceburg

Position Type
Regular Full-Time

Category
Surveillance



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